Special Assistance & ADA

Lift-Equipped Buses

Should you require a coach with a lift, please call at least 48 hours prior to departure. Please be prepared to give us your contact information, if you wish, so that we may confirm your request. If you are unable to provide 48-hour advance notice, Spirit Coach will make every reasonable effort to accommodate you.

When you call for lift-equipped service, please be prepared to give full details on your mobility device, if any, including type, dimensions and weight. For safety reasons, sales staff may ask you if the combined weight of wheelchair and passenger is 600 pounds or less. Also advise us if you wish to transfer to a seat rather than traveling in your wheelchair or scooter.

Lift-equipped buses have two securement areas for wheelchairs. Once these areas are full, additional riders using scooters or wheelchairs can be accommodated only if they can transfer to a seat. Spirit Coach assigns wheelchair seating on a first come, first serve basis at reservations.

Note: To be accommodated safely on the lift, the passenger and mobility device must have a combined weight of no more than 600 pounds. The mobility device must be a maximum of 30 inches wide and 48 inches long.

Storing and Handling Your Mobility Aids

Smaller mobility aids such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus at no additional cost. When booking your travel, we encourage you to tell us if your mobility aid exceeds 50 pounds so that we can provide a ramp to load the device.

Note: If you learn upon disembarking from a Spirit Coach motor coach that your mobility aid has been damaged or lost, please notify the driver immediately.

Customer Complaints

Spirit Coach is committed to protecting your rights. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and you would like to file a complaint, please send a written statement to:

Spirit Coach LLC
Attn: Bill Mason
9290 Madison Blvd
Madison, AL 35758

Please include a detailed description of the incident, including the bus number, date, time and location, as well as the name(s) and/or description(s) of any Spirit Coach personnel you believe did not provide you appropriate assistance. You may also provide the written statement and accompanying information by email to safety@spirit-coach.com